Delivery Policy

At Massavio, we are committed to delivering your orders quickly and safely across the UAE.

Order Processing Time

• All orders are processed and dispatched within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Once dispatched, orders are delivered within 3–4 business days across the UAE.

• Total estimated delivery time: 4–6 business days (including processing).

Shipping Coverage

• We currently ship only within the United Arab Emirates (UAE).

• Delivery is available to all major cities and regions across the UAE.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available on eligible products.

• Please keep the exact amount ready at the time of delivery.

Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout.

• Any promotional free shipping offers will be displayed on the product or checkout page.

Order Tracking

• Once your order is dispatched, you may receive a confirmation message or call from our delivery partner.

• For delivery updates, you can contact our support team.

Delays & Exceptions

• While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Unforeseen courier issues

• In such cases, we appreciate your patience and cooperation.

Incorrect Address

• Please ensure that your delivery address and contact details are correct.

• Zambeel is not responsible for delays or non-delivery due to incorrect information provided by the customer.

Contact Us

For any shipping-related queries, feel free to contact us at:
officialmassavio@gmail.com